Last updated: July 21, 2025
This Privacy Policy describes how Pass-Lux (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.pass-lux.com or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or for operational reasons. When we do, we will update the “Last updated” date and post the revised policy on the Site.
How We Collect and Use Your Personal Information
We may collect personal information from the following sources:
- Directly from you: e.g., name, contact details, billing/shipping address, and account details.
- Automatically through your use of the Site: e.g., IP address, device/browser information, cookies, interaction logs.
- From third parties: e.g., payment processors, service providers (like WooCommerce), analytics and advertising partners.
We use this data to:
- Provide, maintain, and improve our Services
- Process and fulfill transactions
- Provide customer support
- Detect and prevent fraud or misuse
- Communicate with you (service-related or marketing purposes)
- Comply with applicable legal obligations
What Personal Information We Collect
- Identifiers: Name, email, phone number, postal address
- Account & order data: Login credentials, order history, billing details
- Device and usage data: IP address, device type, browser info, activity logs
- Support communications: Emails, contact form submissions, chat history
Cookies and Tracking
We use cookies and similar technologies to operate and improve our Services, analyze usage, and personalize advertising. You may manage cookie preferences through your browser or opt-out tools like Global Privacy Control.
How We Disclose Personal Information
We may disclose personal information to:
- Vendors and service providers (e.g., hosting, payment processing, logistics, analytics)
- Marketing and business partners
- Affiliates or corporate group entities
- Regulatory authorities where required by law
- In connection with business transactions (e.g., sale or merger)
We do not sell or share sensitive personal information, and we do not knowingly sell information of individuals under 16.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your data
- Object or restrict processing
- Opt out of marketing communications
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
- Exercise data portability rights
To exercise your rights, email us at contact@pass-lux.com. We may ask for verification of your identity.
We will respond within legally mandated timeframes. You may also appoint an authorized agent to act on your behalf, subject to verification.
Children’s Data
Our Services are not directed to individuals under 18. We do not knowingly collect data from minors. Parents or guardians may contact us to request deletion if data was submitted without consent.
Security and Data Retention
We implement appropriate security measures, but no system is impenetrable. Please avoid sending sensitive data via unencrypted channels.
We retain your data for as long as necessary to:
- Maintain your account
- Fulfill our contractual and legal obligations
- Resolve disputes
- Enforce our terms
International Transfers
If you are located outside the United Kingdom, please note that your personal information may be transferred to, stored, and processed in the UK, where our servers and service providers are located.
For transfers from the EU or other jurisdictions with data transfer restrictions, we rely on standard contractual clauses or equivalent legal mechanisms to ensure adequate protection.
Third-Party Sites
Our Site may contain links to external sites. We are not responsible for their privacy practices or content. Please review their policies before providing them with your personal data.
Contact
If you have any questions or wish to exercise your rights, please contact us at:
Luxorium Ltd
85 Great Portland Street
First Floor
W1W 7LT London
United Kingdom
Email: contact@pass-lux.com
We are the data controller for your personal information unless otherwise stated.